Frequently Asked Questions

Please check to see if your question can be answered below. If you cannot find the answer to your question then please email us at support@theabdlshop.com

The ABDL Shop sells ABDL diapers, adult pacifiers and soon to be other product lines as well. We are located in Vancouver, WA and currently only sell medium and large adult diaper size. We are looking to expand on that as soon as possible!

Update: As of March 30th, we had to discontinue International Shipping until we can find new ways to assure total privacy for our customers. We are beginning to negotiate deals with international distributors, so stay tuned! We are sorry for any inconveniences this causes.

Privacy Concerns

What appears on my bank statement?
"SP*TAS" will appear on your bank or PayPal statement. Your privacy is very important to us, and there is never any piece of information that will identify your purchase from us.

Is shipping discreet? What does it look like?

All of our products are shipped in plain envelopes or boxes, with no identifying markings. The packing label is listed as "TAS". Most of the case boxes have black letter markings which say "TAS-C L" or "TAS-C M". If you would prefer a box without this, please let us know in order notes and we can make it happen.

Payment & Order 

What payment forms do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), as well as Paypal, Apple Pay and Amazon Payments. Bitpay coming soon.

How do I know if my order was successful?
You will receive a confirmation email after your order was replaced, and when your order is shipped, you will receive another email that contains a tracking number so you can track when it will arrive.

Can you accept refunds?
Sorry, but we have a strict no refunds policy after shipping. Unfortunately, due to FDA regulations which prohibits returns on hygienic products, all sales are final once your order has left our warehouse.

What if my order is defective or the wrong size?
If you believe your order is defective or if it is the wrong size, then please email us at support@theabdlshop.com with your confirmation number so we can correct the issue.

Please note: some of the medium Carousel diapers do have a yellow wetness indicator and this is not a defect but a test run.

Can I come to the warehouse and pick up my diapers instead?
Most likely! We are located in Vancouver, Washington. Send us an email at info@theabdlshop.com or call us at 360-326-3327. and we can probably accommodate you.

Shipping

How can I track my package?
You will receive an email when your package ships that has a link to where you can track your package. 

How much does shipping cost?
For those located in continental US, shipping is free for all orders over $25. We use UPS for our diaper shipments, and USPS for our smaller packages. We are hoping to expand even more on this shipping policy as our business grows, so please be patient with us.

Do you ship internationally?
Unfortunately at this time, we had to put a hold on international orders while we negotiate better terms, and can assure full privacy and discretion for our customers. We are in the process of negotiating distribution for several international sellers, so stay tuned!

How long will my order take?
We use UPS Ground for diapers, so expect your package within 2-7 days. Stay tuned for a shipping zone map in the future.

Products & Other

What size diaper will fit me?
Our diapers are sized:
Medium - 30 - 40" inch waist
Large - 38 - 50" inch waist

For female or curvier shaped bodies, it's helpful to use your hip measurement instead of waist to purchase the most accurate size.

Will you produce a small or XLarge diaper?
It's in our future plans, as long as there is a demand for it.

How thick are your diapers/What is the capacity?
We think our diapers are super thick without being too bulky and they are very absorbent! They hold up to 4000ml [4 Liters] of liquid.

What if you run out of inventory?
It is our policy not to sell any product unless it's in stock in our warehouse.

What other products do you plan to release?
We have a lot of ideas and plans up our sleeves. You can stay tuned in by subscribing to our newsletter, and following us on social media.

What if I have a cool idea for a design I want to share?
We would love to hear from you! Email us at info@weloveabdl.com and share your ideas with us. We value ABDL and ageplayer opinions the most!

Are you looking for brand ambassadors or models?
It's possible. If you are interested in being a brand ambassador, reach out to our instagram account @theabdlshop via PM, or our co-owner @misspandapants. She will let you know if we're in need of any help.

 

Our Collection

  • Adult Pacifiers
    Adult Pacifiers Adult Pacifiers
  • Carousel Diapers
    Carousel Diapers Carousel Diapers
  • Rearz Inspire Select Diaper
    Rearz Inspire Select Diaper Rearz Inspire Select Diaper
  • Rearz Inspire+ InControl Diaper
    Rearz Inspire+ InControl Diaper Rearz Inspire+ InControl Diaper
  • Rearz Spoiled Diaper
    Rearz Spoiled Diaper Rearz Spoiled Diaper

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